Save me from answering systems

I’m sure you’ve tried to call a business and ended up on their automated answering system. You know the type, “Press 1 for English, press 2 for Spanish, press 3 for Belarusian.


Immediately after pressing a number the music starts and my stomach always twists into a knot. I’ve spent years with a phone against my ear while waiting for human assistance. Eventually, my ear starts to hurt and I’ll need to use the bathroom. That’s bad enough, but while waiting I’m forced to hear music that I would never listen to unless trapped in a dungeon, an elevator, or compelled to stay on the phone.

Then I hear a voice. “Your call is important to us; please remain on the line and we’ll be with you shortly.” It’s not a human, merely a disembodied demon sent to torment me in phone purgatory. If my call were important I would be speaking to an actual flesh and blood person.

More instrumental music.

“Please wait on the line and a representative will be with you shortly.”

Endless inane music.

Yes, I’ve been writing this while waiting on hold—but now I’m going to hang up and find a company that actually values my business.

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A New Venture

Yesterday I began a new dimension of my writing business.

I’m often asked how I succeeded in the writing and publishing business when so many others struggle or fail. The simple answer is I work very hard to succeed and when I’m not writing I’m reading about some aspect of the business. Over the years, I’ve learned a quite a bit about writing, publishing, marketing and business in general.

For several years I’ve talked, coached and given advice about indie writing and publishing as a mentor. I’m still going to do that, but I want to do it on a bigger scale. As part of that venture I began work on a new website, IndieWriter.guru this summer. I’ve been gathering information, blogging, writing and creating a free newsletter.

While there is still much work to be done, yesterday I sent out the newsletter you see here to a few early subscribers. If this is something you’re interesting in, I encourage you to sign up for it here.